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Jordan was patient, pleasant and took the time to answer all of my questions. She made sure that I understood all the steps and was clear and concise in her replies. Jordan first verified that I was the person paying the bills and ascertained that my husband had already expressed a change to Pulse but wanted to speak with me first. As we are both older, we appreciate that Jordan had taken the time to ensure that we understood the importance of a smart meter as there are two dwellings on this meter.
Filomena had amazing customer service! She was very polite and respectful. She also was great at listening to my needs and offering solutions with options that had great savings. I would give her 10 stars if that was an option. If I decide to go ahead I would choose to go have her help me again. I have not had the best experience in the past with customer service reps so I would like to thank her for making this experience a good one. Kind Regards, Selena
Philomena was efficient, patient and helpful. She had good data at hand to provide me with comparisons between what was offered and my current costs. She did a good job
Thanks Josh. A good savings for me and my family. That’s $30 a month saved and you were patient with me with all my questions. As a suggestion…. Please speak more slowly as I was a bit hard to understand at it E other than that…. Thank you