Glimp Privacy Statement

SUMMARY

This Privacy Statement explains how Glimp Limited (we, us, our) handles your personal information when you visit glimp.co.nz and access any of the information and services we provide.

It outlines how we collect, use, store and share personal information, as well as your rights to access and correct the personal information we hold about you.

Key things to note:

We collect and use personal information like your contact details to provide some of our free price comparison services, to give you access to various deals and to share your contact details with our trusted partners so they can contact you to discuss your broadband, energy and other needs
You don’t have to give us your personal information, but if you don’t you won’t be able to access the broadband, energy and personal finance comparison results.
You have the right to access and request corrections of the personal information we hold about you by contacting us at hello@glimp.co.nz.

What personal information do we collect?

We may collect the following personal information when you visit our website, use our services, or otherwise interact with us:

your address, name, email address and phone number
information you provide when using our website and services, which may include information our business partners need to discuss your broadband, energy and other needs and to provide you with their offers
your date of birth and driver’s licence number in certain circumstances for identity verification purposes
communications with us or our agents
website activity, including through the use of cookies (see below)
your credit card details, which we may need to collect over the phone but noting we do not record or store this information
any other information you choose to provide us

What happens if you don’t give us your information?

You don’t have to provide us with the personal information we request.

But if you don’t, we may not be able to make certain sections of the website or our services available to you.

For example, you will not be able to access our broadband and power comparison services if you don’t enter your name and contact details.

Why do we collect your personal information and how do we use it?

We collect your personal information:

to provide you with our free price comparison services
to provide you with access to broadband, energy, mobile, car and personal finance, TV and other deals
to share it with our trusted partners so they can contact you to discuss your broadband, energy and other needs
to market our, and our trusted partners’, services and products to you, including contacting you electronically (e.g. by text or email) and by phone
to communicate with you
to target or customise our marketing and advertising
to improve the services and products that we provide to you
for any other purpose authorised by you or law

Who do we collect your personal information from?

We collect your personal information:

directly from you when you provide your personal information to us, including via the glimp.co.nz website and any related service, through any contact with us (e.g. telephone call or email), or when you use our services
from third parties where you have authorised this or the information is publicly available.

Who do we share your personal information with?

We may share your personal information:

with our trusted partners so they can contact you to discuss your broadband, energy and other needs. You can see the names and addresses of those partners here
with other brands within our group
with service providers that help us run our website and business (e.g. IT providers)
in relation to the proposed purchase or acquisition of our business or assets
where required by law
where you have authorised is to do so.

Some of our business partners and service providers are located overseas. We only disclose your personal information to an entity located outside New Zealand where we reasonably believe they are subject to privacy laws or are required to protect that information in a way that provides comparable safeguards to those in the Privacy Act.

We take reasonable steps to keep your personal information safe from loss, unauthorised activity or other misuse, in accordance with the requirements of the Privacy Act. We only keep personal information for as long as we need it to continue to provide you our website and services or as required by law.

How do we protect your personal information?

Links to other websites

While our website includes links to other websites, we have no control over those websites or the personal information they collect. If you follow a link to another website, please carefully review their privacy statement to understand how your personal information will be handled.

Your rights

You have the right to access the personal information we hold about you and request corrections to any incorrect or incomplete information. Before disclosing any personal information to you, we will need to verify your identity to make sure we are disclosing to the right person.

Please email us at hello@glimp.co.nz if you want to access or correct the personal information we hold about you. We may charge you our reasonable costs of providing copies of or correcting that information.

If you have any queries about how we handle your personal information any other privacy-related concerns, please email us at hello@glimp.co.nz or write to us at 7 Thornycroft Avenue, Epuni, Lower Hutt, Wellington, 5011.If we’re not able to resolve your privacy concerns to your satisfaction, you can refer the matter to the Office of the Privacy Commissioner. See www.privacy.org.nz for more information.

Cookies

We use cookies and similar technologies to help us understand how you access and use our website and services. That information enables us to improve the way our website works and to personalise both the website and any advertising so it is more relevant and applicable to your interests. You can disable cookies by changing the settings on your browser, although that may mean you can’t use all of the features of our website.

Changes to this Privacy Statement

We may update this Privacy Statement from time to time to reflect changes to privacy laws or our operations by publishing a revised statement onto glimp.co.nz. The changes will apply from the date that we publish the revised statement.

Bruce Thornley , 2024-12-10

Jordan was patient, pleasant and took the time to answer all of my questions. She made sure that I understood all the steps and was clear and concise in her replies. Jordan first verified that I was the person paying the bills and ascertained that my husband had already expressed a change to Pulse but wanted to speak with me first. As we are both older, we appreciate that Jordan had taken the time to ensure that we understood the importance of a smart meter as there are two dwellings on this meter.

Selena Hoani , 2024-10-16

Filomena had amazing customer service! She was very polite and respectful. She also was great at listening to my needs and offering solutions with options that had great savings. I would give her 10 stars if that was an option. If I decide to go ahead I would choose to go have her help me again. I have not had the best experience in the past with customer service reps so I would like to thank her for making this experience a good one. Kind Regards, Selena

bree Bree , 2024-10-25

Was an amazing ecperience to finally take a leap for change with the best offer. Excellent customer service provided and the most amazing help in detail and understanding. Very grateful for the persistence and patience. Thank you kindly

Shelley Bruce , 2024-10-14

Thanks for the call and check in. You recommended I stay with my current provider as the rates were top notch. I'll touch base again in the next 12-18 months, you made it super easy. Great friendly and confident salesperson.

Victor Mokaraka , 2024-11-01

Philomena was efficient, patient and helpful. She had good data at hand to provide me with comparisons between what was offered and my current costs. She did a good job