Trustpower Broadband Reviews

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Wouldn't upgrade to VDSL without an additional charge and no negotiations so have since left and found a better plan.

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Sometimes the ADSL service drops out on Friday evenings and other times. I was going to switch providers for someone cheaper but when I informed Trustpower of this they gave me a credit for staying. This will keep me with them for a bit longer even though they are not the cheapest (and nor are they the most expensive)

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Current customer needing to renew contract. A flyer advert came in the mail addressed to me, but they won't upgrade me to VDSL. But last year they were quite good, this year they are rude and pushy.

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Love their kiwi service

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Hi, I actually used Glimp to move away from Trustpower as our monthly rate has gone up since changing power companies. Orcon looked best until we found out the home phone had to be plugged into our data & that's no good for us as we have a toddler so phone needs to be up high! That information on the initial Glimps page would have been handy.

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I really only signed up with trust power because I chose them as my electricity suppliers and it just seemed easier having power and internet in 1. But other than that I had to pay for my modem, the connection took a very long time. And because I got fibre I needed extra cords

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Getting it hooked up was very hard took ages to get it sorted. It also affected the phone as well. No credit was offered and they wouldn't even forward the calls to my cellphone. All this drama while loosing my sister to cancer she was terminal and passed while trying to sort it out. I told them my phone was real important and they didn't care. Have NEVER recommended them to anyone else and never would. Only still with them cause it's convenient and can't be bothered changing

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Great to deal with

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It is difficult to rate Trustpower customer service because on one hand it is really easy to get through to talk to someone - unlike any of our previous providers. Telecom was especially unresponsive and the time spent waiting on the phone was the main reason we changed ISPs. However the Trust power help desk is not particularly helpful or knowledgeable, and although they promise call backs they either don't call at the arranged time or never call at all. Our ' super-fast' fibre service is neither fast nor super. It drops out all the time, which is a problem that we didn't have with Telecom (who installed the fibre connection). I have given up trying to resolve these issues through the Trustpower help line, and instead have resorted to using (and paying for) private IT support. I don't know if other people have problems with their trust power fibre connection, but ours are ongoing - and only started when we switched ISPs.

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After reading the reviews including the commerce commission prosecution I decided that they would have learnt from it addressed their issues and the offer of a new Samsung appliance sounded very attractive.The Power was mid in pricing and was saving some money. The UFB was marginally cheaper what did I have to loose!How wrong I was.The power went across without a hitch. I was transferring my UFB from Vodafone (well I thought I was). I duly gave notice to Vodafone and waited for the notice period to expire. Four days out I rang trustpower to check everything was on track but despite my best intentions and prior communications I found that they had already screwed it up. The expected transfer had been turned into a new connection by trustpower and they were awaiting for Vodafone to disconnect and then would apply for a new connection.This would have meant that I would be without internet for anywhere between 2 to 10 days. I sent a written complaint in to trustpower They requested that I cancel my disconnection with Vodafone and tell them that it would be transferred in due course. Easy, yeah right. I contacted Vodafone and they even sent me a confirmation email that the disconnection would not take place but in reality it was too late and the disconnection proceeded.I went back to trustpower and they told me no problem but it would take them a minimum of 2 days best, 4 days worst case to make the connection. Vodafone in the meantime had reconnected me despite me requesting them not to. OK I thought but then I got a Txt update from Trustpower who then informed me that the connection would be happening in 12 days time, 15 days from when I had initially expected. Yet again I call keeping my exasperation from expelling pointless profanities. I really do pity the poor call centre ppl. How do they continue to keep a facade front up. You cannot get to speak to anyone who actually knows what is going on. The complaints process is a complete and absolute waste of time.I politely told them to cancel the connection.I went and spoke to Vodafone who despite my apparent disloyalty gave me a deal in order to keep me. I have been a customer for some 20 years so obviously that helped.Moral. If its too good to be true then it is. DO NOT, I repeat DO NOT put yourself through the misery of doing business with Trustpower.At the time of writing this there have been articles about the terrible experience s being had at a Springfield Café. I can only liken my experience Trustpower to this.

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After reading the reviews including the commerce commission prosecution I decided that they would have learnt from it addressed their issues and the offer of a new Samsung appliance sounded very attractive.The Power was mid in pricing and was saving some money. The UFB was marginally cheaper what did I have to loose!How wrong I was.The power went across without a hitch. I was transferring my UFB from Vodafone (well I thought I was). I duly gave notice to Vodafone and waited for the notice period to expire. Four days out I rang trustpower to check everything was on track but despite my best intentions and prior communications I found that they had already screwed it up. The expected transfer had been turned into a new connection by trustpower and they were awaiting for Vodafone to disconnect and then would apply for a new connection.This would have meant that I would be without internet for anywhere between 2 to 10 days. I sent a written complaint in to trustpower They requested that I cancel my disconnection with Vodafone and tell them that it would be transferred in due course. Easy, yeah right. I contacted Vodafone and they even sent me a confirmation email that the disconnection would not take place but in reality it was too late and the disconnection proceeded.I went back to trustpower and they told me no problem but it would take them a minimum of 2 days best, 4 days worst case to make the connection. Vodafone in the meantime had reconnected me despite me requesting them not to. OK I thought but then I got a Txt update from Trustpower who then informed me that the connection would be happening in 12 days time, 15 days from when I had initially expected. Yet again I call keeping my exasperation from expelling pointless profanities. I really do pity the poor call centre ppl. How do they continue to keep a facade front up. You cannot get to speak to anyone who actually knows what is going on. The complaints process is a complete and absolute waste of time.I politely told them to cancel the connection.I went and spoke to Vodafone who despite my apparent disloyalty gave me a deal in order to keep me. I have been a customer for some 20 years so obviously that helped.Moral. If its too good to be true then it is. DO NOT, I repeat DO NOT put yourself through the misery of doing business with Trustpower.At the time of writing this there have been articles about the terrible experience s being had at a Springfield Café. I can only liken my experience Trustpower to this.

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It took 3mnth for the fibre switch to happen, very slow internet speed, electricity

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I opened an account for electricity, never opened one for internet. The previous tenant had broadband, and Trustpower just carried over the broadband, assuming that I wanted the "naked" service. I transferred to another broadband provider, and then Trustpower sent me a bill charging me for 3 more weeks until the end of the month. I called to dispute this several times

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Won't replace faulty modems even when recognised by 3 different people in the company. Won't do it even after being a customer for 3 years. Shit as fuck customer service telling your customers they need to go out and buy a new modem. Talk about not knowing the consumers guarantees act when its your fucking job.

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Promised call backs - never happened. Booked internet to be sorted before move in date and then when nothing happens told the fibre cable is booked to my house - then admitting how long it has taken for someone to fix??? but still no follow up or action. So this morning I have to tell them how pissed I am - that I am not on hold for 10mins plus waiting. Great as I now have time to search the internet to read reviews on who I should use as a provider. Thank you for the reviews I have read on this site - I know I need to change.

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Have had Trustpower power since forever and thought I would bundle broadband for convenience. What a nightmare. First modem faulty then no landline for days. Now up and running but is slower than my previous provider Spark. Numerous times each day either gritting my teeth or swearing. Thought I could maybe put up with it for 24 months rather than incur penalty but now reconsidering. A positive was the final technician (of 3 I’d dealt with in 4 days).

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Company mis lead us again, This company needs to burn to the ground and sued to oblivion

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I have heard of issues both customer and internet service, but haven't had an issue myself

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Trustpower is competitive with other company prices, but internet does drop out every so often.

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Will not recommend. Internet extremely patchy. Customer service unhelpful. Currently looking for new power broadband providers.

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I wish I had never signed up with Trustpower, biggest mistake ever. Power and Gas bills were great to start off (very affordable) but now we have gone from 5 people to 3 people in the house the bills have doubled, winter bill this month was $698.00 with $ 96.00 discount and we all work from 7am-6pm.Internet is very poor and keeps dropping out, they first told me we had alot of drop outs showing and they would investigate, 2 months later they said we had none at all and there was no problem. Please do not get sucked in by there free appliances, while it sounds great they really aren't. Would never use Truspower again.

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Very poor low quality modem kept dropping connection replaced with my own modem. Very poor bandwidth compared to spark so low streaming quality on multiple devices.