Showing 48 Powershop Power Reviews

How did the switch go?
1
Customer Service
1
Clear Billing
1
Overall Satisfaction
1.0

Any comments?

Worst electricity company i dealt with ever. Just to get in touch with customer service takes hours and might take weeks to resolve an issue and the customer service are so unprofessional and rude. Biggest waste of time. Not suitable for people with busy lives.

How did the switch go?
5
Customer Service
5
Clear Billing
3
Overall Satisfaction
4.3

Any comments?

I find it a wee bit confusing, however I am only a new customer

How did the switch go?
5
Customer Service
3
Clear Billing
3
Overall Satisfaction
3.7

Any comments?

very expensive because I'm a low user, in an attempt to reduce my account I turned off the hot water and only turn it on 2-3 hours a day. They investigated me and replaced the old meter. The costs went up this year because they started charging a daily supply charge as well.The harder I try to make my bill cheaper and affordable the more expensive the power becomes. I would change but I dont want a smart meter.

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

Previously to joining Powershop i was always oweing larges amounts of money to power companies but since being with Powershop I have always been ahead in my power, the Powershop app makes it incredibly easy to manage your usage. Can not recommend Powershop enough

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

They are great

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

All over great providers :)

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

We are very satisfied with Powershop, we've found them the cheapest we got rang awhile ago from another company saying that we were cheaper so we changed but it was costing more so we changed bsck to Powershop and couldn't be happier. They also sort any problems out straight away and if we need a bit longer paying our bill they always give the extra time which was a big help when we had a final read to pay plus charges at the new house.

How did the switch go?
5
Customer Service
4
Clear Billing
5
Overall Satisfaction
4.7

Any comments?

Very good

How did the switch go?
5
Customer Service
4
Clear Billing
3
Overall Satisfaction
4.0

Any comments?

Have only been with them 2 weeks. Prior was flick

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

Been with them for 4 years. No major price increases and the Samsung App is so easy to use. Definately my most favourite provider I have used to date.

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

Love the service and knowing the price of power all the time.

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

Left powershop tried another company and came back to them. Never had such a great experience

How did the switch go?
2
Customer Service
2
Clear Billing
2
Overall Satisfaction
2.0

Any comments?

Costing more than the last company I moved form

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

We have been with Nova briefly and appalled with their customer service. So appalled I have felt compelled to lay a complaint.

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

They have been great to deal with since day one. Even helpful with getting a smart meter installed and sorting the over charges on my bill due to the extremely old meters

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

Very impressed with the powershop facilitated rapid change in response to high pricing by previous company

How did the switch go?
5
Customer Service
5
Clear Billing
5
Overall Satisfaction
5.0

Any comments?

Their customer service line is always efficient and helpful whenever I have any queries

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Bruce Thornley , 2024-12-10

Jordan was patient, pleasant and took the time to answer all of my questions. She made sure that I understood all the steps and was clear and concise in her replies. Jordan first verified that I was the person paying the bills and ascertained that my husband had already expressed a change to Pulse but wanted to speak with me first. As we are both older, we appreciate that Jordan had taken the time to ensure that we understood the importance of a smart meter as there are two dwellings on this meter.

Selena Hoani , 2024-10-16

Filomena had amazing customer service! She was very polite and respectful. She also was great at listening to my needs and offering solutions with options that had great savings. I would give her 10 stars if that was an option. If I decide to go ahead I would choose to go have her help me again. I have not had the best experience in the past with customer service reps so I would like to thank her for making this experience a good one. Kind Regards, Selena

bree Bree , 2024-10-25

Was an amazing ecperience to finally take a leap for change with the best offer. Excellent customer service provided and the most amazing help in detail and understanding. Very grateful for the persistence and patience. Thank you kindly

Shelley Bruce , 2024-10-14

Thanks for the call and check in. You recommended I stay with my current provider as the rates were top notch. I'll touch base again in the next 12-18 months, you made it super easy. Great friendly and confident salesperson.

Victor Mokaraka , 2024-11-01

Philomena was efficient, patient and helpful. She had good data at hand to provide me with comparisons between what was offered and my current costs. She did a good job