Quic Broadband Review- Everything You Need to Know Before Switching

Aug 14, 2023
Broadband
Eleonora
Young man using smartphone with ultra fast Quic broadband router
Content

Source: DepositPhotos

Switching to a new broadband provider is a huge step that needs much thought, especially if you're considering a small ISP (internet service provider) like Quic.

Before comparing Quic to other broadband providers, you should understand their plans, pricing, pros and cons, and service.

In this Quic broadband review, we'll cover everything you need to make an informed decision!

Quic Broadband Overview

Man holding smartphone on Quic broadband home page

Quic broadband is all about simplicity. This broadband provider offers a stripped-back service meaning all they provide is an internet connection. You're required to "BYO router" (bring your own router) and configure it. They don't sell or rent ISP routers with any of their broadband plans.

Quic doesn't have a customer support team, so you'll need to resolve any queries or issues yourself. However, they offer diagnostic tools to help you gauge your internet performance. Alternatively, you can use Glimp's speed checker tool to test your internet connection speed.

Now that you have an overview of Quic's service terms let's take a closer look at their broadband plans.

Quic Broadband Plans

Quic broadband plans and pricing and set up fees

Quic offers four simple fibre broadband plans, all of which come with one-time setup fees of NZ $29 and unlimited data allowances. However, like most broadband providers, they have a fair use policy.

All of Quic's broadband plans come with open-term contracts, which give you more flexibility and less commitment. You can also order a Static IP add-on with any of Quic's fibre plans for just NZ $6/month.

Here are Quic's broadband deals.

Walker Plan

Walker is the simplest Quic fibre broadband plan. It gives you download speeds of up to 50 Mbps and upload speeds of up to 10 Mbps.

This ultra-fast fibre should be fast enough for households where 2-4 devices are connected simultaneously. You can browse the web, send emails, stream HD videos, and more!

The Walker fibre broadband plan costs NZ $56/month, which is one of the most affordable unlimited plans in New Zealand.

Runner Plan

Runner is the second fastest Quic fibre broadband plan with up to 300/100 Mbps speeds. It's perfect for online gaming and streaming in 4K on multiple devices simultaneously.

When choosing fibre broadband plans, Kiwis usually pick a fibre 300 plan like the Runner plan because they offer the best value for your money.

This lightning-fast broadband plan costs NZ $75/month, an excellent deal compared to other fibre broadband plans offering the same speed.

Sprinter Plan

If you're a heavy power user or want to enjoy multiplayer online gaming with minimal latency or lag, check out the Quic Sprinter Plan. It gives you a fibre-max speed of up to 900 Mbps for downloads and 400 Mbps for uploads!

This plan costs NZ $89/month, only NZ $14 more than the Runner plan but three times as fast!

Rocket 2G Plan

Quic's final and fastest fibre broadband plan is the Rocket 2G. This plan offers hyper-fibre speeds of up to 2,000 Mbps for download and upload, which is fast enough to power businesses and small companies!

However, like most hyper-fibre plans, it's more expensive than a standard fibre connection. The Rocket 2G plan costs NZ $129/month, almost twice as much as the basic Runner plan.

Quic Broadband Pros and Cons

Source: DepositPhotos

Pros

  • Simple: All of Quic's Broadband Plans are straightforward, and they outline everything you need to know upfront;
  • No Fixed-Term Contacts: Quic offers only open-term contracts, which means you can cancel anytime without having to pay early cancellation fees;
  • Affordable Monthly Prices: Quic's no-frills broadband plans are affordable compared to most NZ broadband deals;
  • Fast, Reliable Connection: Quic offers fibre broadband connections with speeds ranging from 50 Mbps to 2,000 Mbps. These fibre connections are generally more consistent and resistant to environmental factors than copper and wireless ones;
  • No Data Caps: All of Quic's broadband plans come with unlimited data allowances

Cons

  • Only Fibre Plans: Quic only offers fibre broadband plans, so if fibre isn't available in your area, you can't switch to Quic;
  • Self-Supported: Without a customer support desk, you'll need to solve any broadband issues yourself, which can be difficult for less tech-savvy people;
  • No Bundle Deals: Quic doesn't offer power/gas and broadband bundle options, unlike other broadband providers in NZ.

Is Quic Broadband Right for You?

Man holding laptop wondering whether to use Quic broadband service

Source: DepositPhotos

It ultimately depends on your budget and internet needs. Except for the hyper-fibre plan, Quic's broadband plans are quite affordable.

However, before considering Quic, you should check if you can get fibre at your address because Quic doesn't offer ADSL, wireless, or satellite broadband plans, only fibre.

Also, if you live in a remote part of New Zealand, you should consider rural broadband plans instead because chances are you won't get fibre.

Before deciding, you can use Glimp's broadband comparison tool to compare other internet deals and broadband providers.

Quic Broadband Customer Service

Quic broadband is fully self-supported. This means they don't have a dedicated support desk to answer any questions or issues you might have. They encourage new customers to check out their support page, which covers most problems you may encounter.

If you have a connection problem that can't be fixed without technical support, you can lodge a connection fault through your Quic Online Account. A team of experts then reviews your requests, investigates, and gets back to you.

If you have a problem with your internet bill, you can reply to the monthly invoice they email you, and the billing team will contact you.

Conclusion

Quic is an excellent broadband service provider, but it's not for everyone. It offers fast, reliable fibre broadband, but that's it.

If you can handle everything else, like configuring your router settings and troubleshooting any potential internet issues, then take the leap!

Frequently Asked Questions

How Do I Set Up My Router for Quic Broadband?

First, connect the WAN port of your router to your ONT. Next, log into your router, preferably using a computer. Finally, configure your router using the username and passwords on Quic's setup page.

Can I Take My Quic Broadband Plan With Me When I Move?

Yes. You'll need to sign up for a new broadband plan at your new house and then cancel your old plan through your online account. Just remember to let Quic know you're moving homes in the notes section of the cancellation form.

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Selena Hoani , 2024-10-16

Filomena had amazing customer service! She was very polite and respectful. She also was great at listening to my needs and offering solutions with options that had great savings. I would give her 10 stars if that was an option. If I decide to go ahead I would choose to go have her help me again. I have not had the best experience in the past with customer service reps so I would like to thank her for making this experience a good one. Kind Regards, Selena

Charlotte Britton , 2024-07-24

Very clear and concise information. Great price comparison for saving money on our monthly bills! Thanks Issac and Glimp! I can't wait to pass these savings on to my hard working family Adding onto my review as I think this is totally unacceptable to have people call you about switching companies and you agree to change and go through the process with Glimp and then get phone calls from supposed companies BEFORE you even get the email offer from supposed companies.

KMN Sharma , 2024-09-06

The customer service was very good. Very pleasant and friendly approach. Thanks again for your help. Saving of 280$ for the same quality and performance. Will use this agency to get another deal after 12 months.

Sandra Aikin , 2024-11-26

My discussion with Tyron Kumar went very well. He was very patient and polite with my lack of knowledge of GBs etc. On the basis of our conversation I felt confident enough to change to 2 degrees immediately. I didn't give five stars because the sound was poor. It seemed as if there was a constant noise in the background and Tyron's voice had a slight echo as well.