Hero Internet Broadband Review

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Many of New Zealand’s telecommunications and internet service providers (ISP) offer great services to both small businesses and residences.

Today, we tilt the spotlight on Hero Internet as one of the country's more cost-efficient internet providers.

This Hero Internet Broadband review will show you its packages and services, helping you decide if these are right for you.

What Is Hero Internet?

Founded in 2018, Hero Internet is a privately held, Auckland-based telecommunication company that offers VoIP, internet broadband, and toll-free services with number porting at reasonable prices.

While it’s a relatively new ISP, Hero Internet yields a team of dedicated experts ready to compete with many of New Zealand's broadband internet providers.

They provide a variety of excellent internet packages and VoIP solutions with highly competitive prices most users would benefit from.

Their business plan focuses on unlimited high-speed broadband packages designed and tailored for residential users, not just small to medium businesses.

Hero Internet’s Services

Let’s check out Hero Internet’s complete set of services:

• VoIP phones: As a VoIP provider, Hero Internet provides NZ-wide award-winning services for internet broadband, as well as international phone numbers from dozens of countries worldwide. They offer phone lines, analogue telephone adapters, and VoIP handsets with excellent prices and call quality.
  Cloud PBX and web conferencing: Thanks to their powerful VoIP platform customized for business services, they also offer cloud PBX (private branch exchange) services for hosting and free unlimited call recording and real-time monitoring.
• Mobile PBX: In contrast to outdated fixed-line phones, Hero Internet has an app with PBX features like integrated call feature management and GPS location setups for iPhone and Android users.
• SIP trunking: SIP trunking means using virtual phones that function via the internet that allows you to reach anyone with a connection. Hero Internet offers SIP trunking services for businesses that rely on this technology, and the calling rates, real-time provisioning, conference calls, and cloud services can really make a difference for most businesses.
• Microsoft Teams integration: Their Microsoft Teams integration is good for those who are looking to migrate phone numbers into Microsoft Teams Move. This feature can be beneficial for most companies that use Microsoft Teams via Office 365.

Hero Internet Broadband Plans

Hero Internet's broadband solution is divided into three separate fibre plans:

Home Fibre Broadband
 

Hero Internet's main online solution is the Home Fibre Broadband, which offers the current most popular broadband connection for Auckland's customers.

The basic 50/10Mb Fibre data package is decent enough for most households, but you can also use an unlimited 2000/2000Mb data package for $150 per month.

Business Fibre Broadband

Aside from internet broadband packages for residential use, Hero Internet offers services for businesses.

For businesses, the lowest internet speed package is 100/100Mb at $80 per month with added installation fees.

While the installation and handling fees may not be the most attractive characteristic for some businesses, their packages provide enough flexibility for most small/medium businesses, and the price is more than reasonable.

4G Fixed Wireless and DSL

Hero Internet offers a 4G fixed wireless and DSL connection for those who have trouble with fibre connectivity at certain addresses. Some customers who have also reported installation problems usually opt for this type of non-fibre connection package.

What's great about this non-fibre plan is that it comes with a high-quality Huawei router with a WAN port failover that has decent flexibility in times of fibre issues and other internet-related outages.

Besides non-fibre types, Hero Internet also has ADSL connection plans for businesses or residential usage at $75 per month.

If you want to measure your internet speed, feel free to use our broadband speed test.

What Makes Hero Internet’s Services Special?

Most of New Zealand’s internet providers have competitive pricing, multiple packages for different people and businesses, and generally favourable customer service.

Hero Internet is no different, but its services are a bit more flexible for most customers; let’s check them out.

• Cost efficiency: Compared to traditional phone services, Hero Internet offers prepaid, scalable VoIP solutions on month-by-month terms. You get to choose calling rates as low as 1.25c/min for fixed calls and 2.5c/min for NZ/Australia mobile phones. What's best is that your first month is a free trial with no contract obligations.
• Award-winning services: They're a relatively new firm that was built by two experts that left the NZ-based giant, 2Talk, and now their main goal is to create competitive prices. They have a team of experts that focus on "constant innovation and development of smart, intuitive features" when it comes to VoIP services and internet software.
• Static public IP address: With Hero Internet, you get a static IPv4 public IP address service that costs $5 per month.
• Great broadband plans and data speeds: They have different plans with varying speeds and data limits that can suit anyone's needs. These range from 100GB of data to unlimited broadband. Their cheapest package costs $69 per month.
• Global coverage: Hero Internet offers phone numbers from more than 50 countries worldwide.

What Are the Disadvantages of Hero Internet’s Services?

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Here are the main disadvantages of Hero Internet’s services most customers would definitely find issues with:

• Setup and handling fees: Hero Internet will charge you a standard $50 setup fee, as well as shipping, handling, and the total cost of your chosen router, which will be included in your first bill.
• Unused service time won’t be accumulated: If you decide to cancel the services, any unused internet data will be forfeited. That’s why it’s important you cancel the billing cycle on your last day.
• The internet service works best for Auckland: A major downside is that Hero Internet's broadband only works best for Auckland. For other zones, they work via unnamed third-party partners with a $10/month surcharge, and the connection isn't up to standards, according to some customers.

FAQs

Does Hero Internet Cover My NZ Area?

Hero Internet has tools that can help you check if you’re in the coverage zone for your internet broadband via Chorus.co.nz and Enable.net.nz.

Are There Any Contract Terms With Hero Internet?

No. You can only be billed for the broadband services a month in advance.

Can I Already Use My Huawei Modem With Hero Internet’s Services?

Yes. If your modem is carrier unlocked, as is in most cases, your modem should work with no problems in combination with our services.

Conclusion

As you can see, with Hero Internet, you get to enjoy a wide range of VoIP and internet services, whether you’re a homeowner or running a business.

While there’s not much difference in the packages and pricing, it’s good to have yet another ISP as a commendable choice for New Zealand’s businesses and companies.

You can contact Hero Internet via 0800 YOUR HERO (or +64-9-242-0001 outside of New Zealand).

Here at Glimp, our main goal is to help you save time by highlighting the most important characteristics of NZ-based ISPs through unbiased and accurate comparisons.

Feel free to check out our best broadband deals if you want to compare ISP prices.