You must be at least 15 years old and a permanent resident of New Zealand who is eligible to work or study in the country. If you currently don’t have a Kiwibank account, you’ll need to open one first by completing an online application. If you currently have an account, you can apply through internet banking or the mobile app; log in with your account and select ‘Apply & Open’ and the debit card option.
Your access number is located at the back of your debit card. You can also find this on Kiwibank statements or on the side menu bar of the mobile app. If you’re a new customer who joined through internet banking, you’ll be informed of your access number through the welcome email.
Generally, a debit card has more features than an EFTPOS card, including online shopping, cash withdrawals, and exclusive deals from participating stores. With your Kiwibank debit card, you’ll be able to withdraw cash from millions of ATMs worldwide that accept Visa.
You should notify Kiwibank immediately and use the mobile app to put a temporary block on your card, cancel the lost debit card, and request for a replacement.