You can make a claim by calling ASB at 0800 200 252.
For valuables like watches, jewellery, or paintings, you need to specify them at the time you take out your policy. You may need to get your item valued for a fair assessment. Also, don’t forget to show proof of ownership or value.
ASB Contents Insurance provides limited cover while your items are in transit. You can find further details in your policy wording. However, if you require additional coverage for your items, you can get dedicated insurance for contents in transit with ASB:
Goods in Transit Insurance - Covers your items while in transit when moving from one permanent residence to another.
Good in Storage Insurance - This covers your items for accidental loss or damage while they’re in a storage facility for a set period of time.
Keep in mind these exclusions when choosing which items you want to cover under your policy:
1. ASB will not cover for theft or deliberate damage to your items caused by anyone in the home, except for fire or explosion damage.
2. Contents in transit and storage, but you can add more protection under these policies.
3. Valuable items above your policy limits unless they were specified beforehand.
4. Basic cover does not account for theft or disappearance of items should you leave them unattended in public or an unlocked vehicle or house.