Call 0800 200 252 to make claims on events covered by your insurance policy. If there are urgent repairs, you need to get them fixed to prevent further loss. ASB will reimburse you on the costs so make sure to keep the receipts and to secure some pictures of the damages.
As long as they know that your property is rental, you don’t need to inform them when your tenants change.
The standard excess is $550 for a tenanted house that’s covered by a policy under ASB House Insurance.